Terms & Conditions

1. Property Access & Client Responsibilities

To ensure efficient and safe service delivery, clients must provide clear and unobstructed access to the property at the scheduled service time. This includes entry to all areas that require cleaning or maintenance. The client is responsible for securing pets, removing fragile or valuable items, and ensuring that the premises are safe for work. We reserve the right to decline or reschedule service if the environment is hazardous, excessively cluttered, or poses a risk to our team.

2. Liability & Limitations

Our team takes every reasonable precaution to protect your home and belongings while performing services. However, we are not liable for damage to items that are improperly installed, unsecured, or in fragile condition prior to our arrival. Pre-existing wear and tear, stains, or damage that cannot be cleaned or repaired with standard procedures will not be the responsibility of the company. If accidental damage does occur due to our service, we will address it promptly and fairly.

3. Conduct, Privacy & Respect

We are committed to maintaining professionalism and respect in all client interactions. Our staff are trained to act courteously, maintain client confidentiality, and respect your space. We expect the same professionalism and courtesy from our clients. Any form of harassment, inappropriate behavior, or unsafe conditions may result in service refusal. All personal information shared with us is kept confidential and only used for service-related communication.